T-Mobile Complaint - Customer Service - Sidekick3
ROCHESTER,NY -- Okay I purchased the Sidekick3 back in let's say may of '07. I hadn't even had it that long and was having problems with it so I called T-Mobile 1-800-937-8997 number right to tell them what was going on.I told them how it was acting like it had a demon in it. It would call people for no reason, the light would flash all the time saying I had a voicemail and I didn't and it would vibrate and ring for no reason. So they sent me another one. To make a long story short after going through my 3rd Sidekick3 I called T-Mobile to see what they could do for me reminding them that I have been a customer with them for 4 yrs now. These people tell me well all we can do is keep sending you a replaceable Sidekick3, but we can offer you a Razar maybe the Sidekick3 isn't for you. I felt like they had just insulted me their was a reason why I purchased this Sidekick3 why would I downgrade myself for a $50 dollar phone when I paid like $300 hundred.
I purchased this sidekick because of the features and the Razar does not have them. So the rep tells me well we can offer you something else, but you will have to give T-Mobil $300 dollars. I was like I just paid a lot of money for a phone that I haven't even gotten a chance to enjoy yet and now you saying I have to give more money when I have been without a phone thank god I had an old phone that I was able to put a sims card in.
I even tried writing T-Mobil and I even ask was there someone higher I could speak with because I feel like for someone who has been with your service for 4yrs I should be able to say I want my Sidekick3 replaced with this type of phone and I shouldn't have to pay extra money. When writing T-Mobil no one ever got back with me and now this being 12-03-07 this is my 6st replaced Sidekick3. I really feel like leaving this company, but I am on another contract and I told them its not about the contract because they told me if I wanted the phone they were going to give me I would be starting my contract over which didn't make any since to me I just signed a new one in may and because of your phone problems you wanted me to do it over like in October. Oh! And this was the kicker before I go they tell me well we can give you the number to the sidekick manufacturing place so they can fix it so I ask them will they pay for it you know what T-Mobil told me no that is all on your part so I would have to pay for something that you guy's can't fix and be without a phone until it comes back. I am so upset with T-Mobil and to think I use to talk so highly of there services.
And the other sad thing about the whole thing. This is the 6st one they have sent me and its not working good either.