Famous Daves Compliment - Food & Service
NEW BRITAIN, CONNECTICUT -- My boyfriend and I went to Famous Daves on Columbus Blvd. in New Britain, CT for dinner. While we were seated promptly, after 20-25 minutes of waiting our waitress never came over. I went to the hostess and asked her if we could be moved. We were moved to another table and the new waitress came over very quickly. She apologized for the mix up and said that the other waitress didn't realize that she had a table. She took our order and returned quickly with our drinks. The manager came over to apologize and offered to buy our first round of drinks for us. (That was fine with us, we weren't looking for anything free, we just wanted our BBQ!) Our food was served, and it was great! The food is delicious and the portions were huge. At the end of our meal, the waitress came over to tell us that she had convinced the manager to comp our meals as well. We only ended up paying for the second round of drinks and salads and she gave us $35 in gift certificates. We left our waitress a $30 tip because she worked so hard to make us happy. Way to go Daves!
They went above and beyond to fix the mistake of the first waitress. We have returned a few times since and have never had any other problems. Thank you Dave's for having such great customer service. We will be back again and again!