Pricemad.com Informative - Pricemad.com - WARNING STAY AWAY!!
NYC, NEW YORK -- I am writing this review in order to spread the word about this horrible retailer operating out of NYC. They have horrible follow through and its always a PULL instead of PUSH to get information or status about an order.
I first ordered a television and was called by Brian to tell me that "the model is discontinued" . He then upsold me on another model and I foolishly took the bait. Brian also sold me a extra warranty.
The next day, upon checking up on the model, I attempted to cancel the order. Brian begged me to keep the order and he would throw in cables and a power conditioner, etc. He also offered to refund the warranty in order to keep the sale.
I said ok and patiently awaited the TV. A few WEEKS later, the delivery company called my wife and stated that the truck won't fit in my rural street and would she "meet him" somewhere to take delivery of the TV?
I unloaded the TV from the van and after unpacking it found it with a cracked screen. I called Pricemad.com and this time Julie, in customer service was VERY HELPFUL and offered to ship another unit out the next day.
A full week later, I called and inquired about the replacement, and I wasn't given a tracking number and was told that Julie had it and wasn't at her desk (WTF!!)
A week later, I called customer service and was finally given a tracking number. The refund on the warranty still hadn't been applied 5 weeks after Brian offered to refund it. I inquired about this and was told that a refund of 268 was being 'processed'. I asked why it wasn't the full 299 that Brian had told me and was transferred to him. On the phone, Brian mentioned for the very first time that there was a 10% "restocking fee" for the return of the warranty.
I argued that Brian hadn't ever mentioned that when he was attempting to salvage the sale and demanded that he refund me the entire 299 for the warranty as promised. He mentioned that he wasn't about to argue over 30 bucks so he said it would be done.
Since the refund for the warranty STILL hadn't been applied when I checked my AMEX account, I called AMEX and initiated a charge dispute with this company.
ALL information gathered from these clowns has been because I called them and waited on hold for sometimes up to 20 minutes. NO emails have EVER been answered or responded to.
They are quick to charge your card, but VERY SLOW to help you with any problems. I want to commend Julie in Customer Service for being the exception to this.
I would NEVER EVER buy from these shysters again and I am advising ALL to avoid this retailer at all costs. They cause you grief and are rude in general.
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