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Alaska Airlines Compliment - Great customer service kept me from missing my flight - Flight from San Francisco to Vancouver
Flight from San Francisco to Vancouver - Compliment
SAN FRANCISCO, CALIFORNIA -- Through my own poor planning, I arrived at the San Francisco check-in counter less than 45 minutes before my 2 pm flight to Vancouver -- you're supposed to be there at least 1.5 hours before the flight. I was resigned to missing my flight and having to take a later flight (which would have meant a delay of at least 5 hours), but the Alaska Airlines employee at the check-in counter found a seat on the plane and literally ran me to the security lineup. I was still able to make it home to my family on time, instead of missing my flight and arriving home several hours later.
Needless to say, next time I'll try to plan better (and perhaps check in online). I was fortunate that I didn't have any baggage to be checked, otherwise there was no way I would have made it on the flight.
Needless to say, next time I'll try to plan better (and perhaps check in online). I was fortunate that I didn't have any baggage to be checked, otherwise there was no way I would have made it on the flight.
Comments:
Posted by GothicSmurf on 2007-12-03:
I love when things like this happen. When "you" know you made a mistake and don't blame others for something that was not in their control. It's super cool when they go out of their way to help because the customer isn't demanding or blaming them. I voted VH.
Posted by Crown Jules on 2007-12-04:
Thanks for the post, russilwvong. It's so refreshing to read about somebody actually taking responsibility for a someting going wrong (or almost going wrong in your case) and not complaining about poor customer service because they didn't get whatever silly thing they wanted. This site needs more posts like this one.
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