Sofa Express Complaint - Don't bother! - Customer Service / lack there of
NORTH CANTON, OHIO -- As newlyweds my husband and I wanted to purchase something together for our new home that hadn't come from either one of out past lives! We strolled on down to sofa express and fell in love with a couch almost immediately! We had to seek out a salesperson because none of them on the floor could be bothered with us...even though there was no one else in the store! So a manager came over as though we had just taken him from his nap, completely disshevled! We purchased the couch and opted for the free delivery! Bright and early that weekend we awoke as the deliverymen called (they were early!) that's ok! as they unloaded our exciting new purchase they carried it to our front door and said, "nope, it's not gonna fit!" they didn't even try! then they proceeded to look for another way in. for the second attempt they chose a window!!! What!!! are you crazy! but my husband calmed me down and they assured me that they knew what they were doing! while the man on the inside removed my window from it's frame the man outside walked up to the window and said, "nope I can't lift it that high!" So they left with my couch and didn't put my window back in!!!
I went to the store to complain to the manager who again acted as if he really didn't have time for this! and asked if my husband and father could try to get the couch in themselves...he said, "if you take this couch out of my store you're not bringing it back if it doesn't fit!" Rude! he advised that we go through the store and pick something that would fit! needless to say we picked another store all together!