Yourwarehousedirect.com or Surge Retail Group Informative - Regal kitchen chairs

Review by elmerbobsmom on 2007-12-03
DALLAS, TEXAS -- I found a chair I liked on yourwarehousedirect.com website. The chair shown was teal and had a glittery appearance. I looked at the color swatches to see if that chair came in red and black. Since the only teal color offered was in a group called "Floridian", I ordered 2 red and 2 black "Floridian" chairs. When the order came I opened one box and it had the red chairs in it. They did not have the glittery vinyl like was shown in the pic on the website. I immediately called the company and told them they sent the wrong chairs. When I said the ones I wanted were the glittery ones, the guy immediately got defensive. He said I got exactly what I ordered. I told him I wanted the same material that was in the pic, and since the only teal chair offered was in the Floridian group, those are the ones I ordered. He said they don't even offer that vinyl anymore because it made the chair cost almost twice the price of the original chair. He also said the glittery vinyl was a grade 10 and I ordered a grade 3. There is no grade 10 even offered on their site!!!!!! He also told me that I could return the chairs, but I had to pay a 30 percent restocking fee and pay for the shipping! I paid 475.80 for the chairs and the restocking fee would be almost $150 and the shipping would be at least $100. This is clearly false advertising. Don't buy anything from this company if you don't want to be cheated out of your hard earned money!! They think since you have to pay a 30 percent restocking fee and shipping back, that you'll just keep the cheap crap. I think this is just a scam and that they've probably done this many times before and gotten away with it. After I filed a dispute with Paypal, they said they would waive the restock fee but I still had to pay shipping.I say screw that! Why should I pay $100 or more on shipping when they advertised the chairs with a material they don't ever offer? I probably need to have an attorney take care of this because that's the only way I'll get my money back! It's a shame it could come down to this. I remember a time when businesses cared about their reputation! But these guys act like if they can get away with, why not? Sucks!! I would stay away from this website if I were you!
Comments:3 Replies - Latest reply on 2007-12-04
Posted by *Brenda* on 2007-12-03:
If you click on view more pictures it shows all of the vinyl colors and they aren't glittery. Why would you order something without making sure it was what you wanted?
Posted by Skye on 2007-12-03:
Brenda! That would be too easy.
Posted by elmerbobsmom on 2007-12-04:
Why would they advertise something they don't even have?

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