Verizon Informative - Terrible Customer Service, Rip Off On Bills, Over Priced
PHOENIX, ARIZONA -- I have been with verizon wireless for only 3 months and have had nothing but problems. Now I am being sent to collections. My first month's bill was over $300 for one person, one phone. I called the company the girl who answered gave me attitude telling me it was the service I had requested. It was a low package plan. (I Clearly stated when I purchased my phone I was expecting on my plan unlimited text, night and weekend minutes, free calls and texts to all verizon cutomers, 700 minutes, unlimited navigation and internet. They said yes that is what I would be getting.) I told thid to the representative and she said "no maam, your are clearly mistakin look at your bill maam it tells you your plan. You have choosen the basic package plan. Is there anything else I can help you with?" I was furious I know exactly what I had signed up for! I told her I wanted my plan the way it was supposed to be and my bill to be lowered.
She apologized and said "look we cant fix your mistake from the last bill but I can change it for next month." I just blew it off because I was tired of arguing. SHe changed the plan. A couple of weeks after I added two peopl onto my plan. My was bill was $400 dollers same thing I was reassured I signed up for one thing and the representative I called to explain the bill said another. This time He changed the bill. I didn't argue just paid it and decided one more time I am done. This past month one of my other lines was put on hold because his phone was stolen. I called and talked to someone they said ok the phone is now on hold you don't have to pay until it is turned on. Last bill came almost $700! I was absolutely furious! I called again this time a girl answered she was very nice the only person I had talked to that was actually respectful. She told me she was surprised to see the way my plan was and she changed it so it would be cheaper each month. She also added 500extra minutes to go on each phone so we wouldn't go over minutes. She also really turned off the stolen phone. She was very helpful.
Well I looked over my bill that night and saw I was being overcharged for text messages and calls made to other verizon users. I called back and luckily got the same girl. She looked over the bill with me and realized I was indeed over charged a little over $150! She corrected it. I recently got a letter stating I owe them over $600. over $400 past due and 200 for the upcoming month. They shut my phone off the same day with no warning. I called to reason things with them and the person I talked to talked to me likie was a complete idiot. She was very rude! She also basically told me I have to pay money to get the phones turned back on plus the money I owe from the bills they've screwed up on since day one and I also have to pay the $175 deactivation fee! This is absolutely ridiculous!!