Marriott International Complaint - Rip-off ... charging for alleged smoking...charging an extra day on credit card - hotel stay
hotel stay - Complaint
AUGUSTA, GEORGIA -- On 11/17/07, I checked into the Marriott hotel in Augusta, Ga. At check-in, I was not informed of a $250.00 bill if they suspect you are smoking in the room. It was late and we went directly to sleep. A bill for 246.00 was slipped under my door early on the 18th. When I awoke and was gathering my belongings, I noticed a small card on a desk that I had never approached. It stated that a $250.00 "cleaning" charge would be added if there had been smoking in the room!! Had I been informed of this at check-in, I would have chosen a better hotel as Augusta is full of wonderful hotels. Spending two hours cleaning the room, I checked out at noon. Imagine how I felt when I received my credit card bill and was billed for an extra day!!!!!! Not smoking damage. Not cleaning...but an extra day!!! The "manager" claims they have "pictures"...do they have videos in their hotel rooms????
I urge everyone to avoid Marriott like the plague...not only will they add anything they like without proof...they now claim they "photograph" where you stay.
I have stayed in many, many hotels over the last 35 years, and have never had such a negative experience!!!!!