Xcel Energy Complaint - Monopoly Stealing My Money
AURORA, COLORADO -- I moved into my apt on sept.18Th,2007. I took over a lease for my ex- boyfriend. I turned the energy in in my name and two mounths later exel added my ex's past bills to my account even though we didn't live together. First I was told to have him call and take responsibility for his bill. When he did that, there was no notes put in the file so it'sa like he didn't call. I had him call again after that I faxed a copy of my lease to excel, like I was told to. But I still didn't get his past due amount taken off my account. I recieved a call a day later telling me I need to fax a copy of my old lease from where I was living before I moved to my current residence, but since I lived with my mother they told me I would still be accountable for his bill because I wasn't on my mother's lease and I couldn't prove that I wasn'e living with him. Even though the bill was in his name, under his social, I have to pay it cause I took over his lease.Even though I had him call and give them a billing address for him, I still have to pay his bill because someone at xcel added him to my account without my authorization. I cant get my energy turned on with a better compant because there is only one energy company in my state. So I have to pay someone elses bill for an apartment I wasn't living in when the bill was generated. When they tell me what I need to do to fix it and I do it then there is something else that I have to do.
I have no way to fix it except to pay someone elses bill.