Budget Rent-A-Car Complaint - Budget truck rental security deposit refund
WYOMING -- I recently rented a truck to move my furniture from CT. to WY. The rental price was OK and a 150.00 security deposit seemed reasonable. The trouble began when the security deposit was not returned to me. According to the company that I dropped off the truck in Cheyenne, WY. there was damage to the truck. The markings on the truck did not match up with the little drawing I was given. The girl in CT. told me that the various scratches did not count as damage. Take pictures, evidently all budget companies look at damage slightly different. Any chance they get to keep the security deposit they will use against you. What is nothing on one end may cause you to loose your security deposit on the other end. I was also charged $44.00 for not returning the truck full. This was after I stopped 5 miles from the drop off site and filled the truck up. When I questioned the customer service agent, she requested all my fuel receipts. After she reviewed them she told me I did not purchase enough fuel. Evidently they can calculate how much fuel you should use for a trip of 2200 miles. I averaged abiut 8 miles per gallon, they use a number of 5-7 miles per gallon. I bet they don't advertize that number when trying to rent the truck to you. If you get better fuel milage that they say, they use that against you for not filling the truck up. Once again, take pictures of your fuel guage. How I used up $44.00 worth of fuel driving 5 miles I will never know. In the future, I will stay away from Budget for sure. Asking around I found a co-worker who told me they had a similar experience renting a truck in Cheyenne for the weekend from Budget. In my opinion, Budget is a con artist company out to take your money any way they can.
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