Delta Airlines Complaint - Will NEVER fly Delta Agan
I've been flying Delta for over 20 years. I fly to SLC a lot, and this is one of the few options from the bay area. But have never had really horrible service, until now.
Long story short, I had 4 tickets booked for my sisters family, that I PAID FOR. And due to a terminal illness in the family forced to cancel. At first they were great and waived all cancel fees. I'm thinking this is very nice of them. But when I try to book a flight home in my name, I'm told, "We cant change a name, even though you paid $1200 for 4 tickets, but you were not a passenger. But if your mom dies within 30 days of the original ticket, you can send a copy of he death certificate, with a letter and we'll give you the money then. WTF????? What the F$&$^% does the name matter, you've got the money, and its mine.
I booked Jet Blue, and they were $40 cheaper, so we'll see.
I will NEVER fly Delta again! Hopefully the merger with United and Delta will happen, and it will be a better airline. But since they both suffer with bad service, old planes, and outdated thinking, it will be a wonder if they can survive.
I would recommend instead, Virgin America, Us Air and Jet Blue way above any others."