Apple Computer Inc Informative - Leopard OS Not Installed By Default
CONNECTICUT -- Purchased an iMac at Apple store, came with Leopard disc. Never informed that factory installed Leopards are are not shipped as yet, but will be available in January, AFTER the holidays. No discount on the Safari models, no offer at store to install Leopard OS w/update. Steps to install Leopard via disc take up to three hours, not counting hold time for Apple support. Backup all, remove OS, reinstall Leopard. Not so quick or simple.
After hours on phone, install failed, informed it was a corrupt disc. Rep has dealt with this before, 2x that week. He stated that Apple would send another disc along with confirmation email & phone call. Weeks later: NOTHING, not a disc, call or email. Repeated calls and excruciating wait times on phone have produced the following result:
Nobody has sent you a disc
We cannot send a disc b/c you didn't order online
We cannot tell you who can resolve your problem
We cannot provide a contact to resolve your problem
No, nobody will get back to you
Here is the number for corporate sales, try them
Try the retail store
The retail store: We can't give out discs, you'll have to contact Apple.com if it is a manufacture problem i.e., corrupt disc
Well, after hours on phone today alone, still no disc. Contacting better business bureau and local TV station along with Attorney General for the state of CT, This is one of the worst customer services experiences I think I've had.
But, it sure is good to know that Apple reps "can appreciate my frustration"
Challenge to Apple: Inform customers that factory installed coming soon and offer discount on new sales of old OS, refunds for ALL who purchased recently without being advised of problems installing Leopard. Compensate those who have spent more than 8 hours on the phone with Apple. Set up customer task force to respond to "unresolvable" issues. Name one reason that I should be satisfied with the service/support at APPLE. If you can't ask yourselves, how is this ethical business practice & why should consumers continue to do business with APPLE?
Strong suggestion: If you are set on APPLE, Wait on that purchase until factory install models are released. Also, request discount or refund if you've already purchased and had to install Leopard or corrupt disc, they are giving these if customer demands I know, but apparently ONLY if you request. Nice eh?
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