Vonage Complaint - Unwanted connection made without authorization
LINCOLN, CALIFORNIA -- Ahhhhh . . I finally found a company that had reasonable calling rates and it would be so simple to connect.
That was a fantasy that turned into a nightmare.
I called Vonage to check out the rates and what it would take to connect to Vonage, gave them my company information and the numbers I wanted to have changed. After approximately 30 minutes on the phone with a lot of repetitive questions I decided that Vonage was not for me.
I notified Vonage that I was not interested, however, low and behold they informed me that the equipment was sent and that the numbers now belonged to Vonage and I could not change since they had already made the connection for one of the numbers (which happened to be my main business line).
After spending two days on the phone with some where near 7 representatives, no one could understand what I was trying to do. To just cancel and return the number back to where it originally was.
It is now 14 days later and I am still with Vonage on this one line. A line I never authorized them to change.
During this period of time I have received 38 e.mails requesting me to sign the forms, I have received 4 boxes so they can connect to my Cable, no calls back to verify anything, a bill for $295,00, without a phone number to call to correct it and a telephone line that does not work.