TXU Energy Complaint - Customer (dis)service - Electric Service - poor customer service
Electric Service - poor customer service - Complaint
HOUSTON, TEXAS -- I have spent nearly six hours trying to get service resored. First, they could not tell me why service was out (on December 3, 2007) but put in an order to restore - priority. An order to restore finally went in on the 4th but they messed it up again and the order was canceled - but no one bothered to follow up - thus - no service. I only found out when I called this afternoon when services had not been restored as promised only to get the run around, put on hold for hours, hung up on repeatedly... I spoke with no less then ten people today, three supposedly supervisors and none could give me a straight answer and none would ensure my services were resored today (despite their screwed up prior order being overlooked) and I am just supposed to trust them and wait another 24 hours or more for the new service order to be processed. "There is nothing else they can do" I have used their service for years, but "service" has really declined this last year or so.
I am so amazed at how little the "customer service advocates" and the "supervisors" knew about their own system, policy and procedure. I got a different answer from each one and no result so far (over 4 days) whatsoever.