Sears Complaint - A History of Incompetence
Sears home delivery is anything but. (The year 2007)
Experience 1: delivery of mattress set to Silver City, NM.
Four times they cancelled delivery, two times early on the promised delivery day and two times after phone calls inquiring why the delivery had failed to occur at the promised time. That took 4 weeks overall. Purchase cancelled!
Experience 2: delivery of dishwasher to Houston, TX.
Had to arrange delivery through two different contractors, as first could not deliver on a Saturday. Second contractor failed to deliver at promised time twice. Never called to say it would not be delivered as promised. One time called at 11:00pm to ask if someone was home to receive the delivery! Purchase cancelled!
Experience 3: delivery of upright freezer to Silver City, NM.
Promised delivery between 12:45 and 2:45 pm. At 2:45 we called to inquire why not delivered and was promised a call back. No call back. Called at 3:15—same promise, same promise broken. At 4:00 called again and was told that “it has been delivered.” Imagine my surprise! Was promised a call back—no call back! At 5:00 called again and was told “the delivery crew never showed up for work this morning. We must reschedule” We got all this bull and wasted the afternoon when they knew in the morning that it would not be delivered. Purchase cancelled! Asked to speak to a supervisor. She would not let me finish a sentence—very rude and wanted to put the blame on me—what’s that about? Purchase cancelled, again!
But wait! Today (two days later) India called to schedule repairs—“I understand you freezer was damaged in delivery.” What do you think my chances of getting my credit card credited promptly are?
Update (another two days) the Sears automated delivery system called to connect me to a dispatcher to arrange delivery this Friday…Sears’ humor, I suppose. Purchase cancelled, yet again! (No record of the last two requests for cancellation.)
Fool me once, shame on you. Fool me three times, I must be really stupid, but I do learn. I will never even visit a Sears again!