Vonage Informative - Trying To Cancel - Trying To Cancel The Service
CENTENNIAL, GEORGIA -- I'm sure this will not be the first time you've heard this. I signed up with Vonage on a Saturday and allowed them to put $15.95 On my debit card. I thought they could put a phone line in my home which would allow me to lower the price of what I was paying for my internet. After telling my son that I had signed up with Vonage, he explained to me that Vonage could not do what I thought they could and I called back within 5 minutes to cancel and was told I had to call back Mon-thru Friday. Well, that began a nightmare of trying to cancel..A total of 9 calls over several days and the worst customer service I've ever experienced which included speaking with people on the other side of the world (they outsource their customer service)i had to tell my story over and over to so many different people, having to confirm and re-confirm the same information, getting transferred to different departments. Getting told they couldn't cancel because the equipment was on it's way and I had to refuse it when it came...I did that...Then calling back trying to cancel again and being told I had to wait until it was received back from where it was sent..
I tracked it via ups and made sure it got back and then called again and was told I needed my pin number in order to speak to anyone about a cancellation. I never got a pin number so they emailed it to me while I was on the phone with them. I begged and pleaded with them to please hold on while I opened my email and gave them the pin number and then they started to try to talk me into staying with Vonage, asking me when my last statement was because they were going to wave some of the fees off that statement. I told them I never got a statement because I never used the damn service. They kept trying to sell me on keeping Vonage and I kept telling them I didn't want it and then.....
I asked to speak to a supervisor and this woman named Jane got on the phone and tried to give me the hard sell about how wonderful Vonage is and how she wants me to experience how great Vonage is and I told her I wasn't interested, and she said I was rude and I should let her speak without interruption, and I told her I was the customer, I wasn't interested and she hung up on me!!!!
I am done with Vonage...Please help me get my $15.95 Credited back to my debit card