Pep Boys Complaint - No to Pepboys, Local Mechanics are better
Resolution Update on 01/05/2008:
Again went to Pepboys and met with Service Manager Mr. Hector who seems quiet friendly and helpful. Now though the service is still not up to mark what I would have expected, but still at least he was able to resolve the basic problem as I reported in the first place. Thanks Mr. Hector.
This is first time I am writing any review. Today went to Pepboys because there was a cranking sound under the bonut coming when Car is stopped, they charged me Dollars 500 and finally told me that yes there is a sound and they don't know what is that. I wonder what is this. Local mechanics are much better and I just lost USD $500. Well no place where I can say anything to get a relief, just wish that no one else gets cheated like this.
They actually wrote on my receipt that Customer complaint was a sound, and diagnosis is yes there is a sound and finally while returning vehicle, yes there is a sound. I wish I had gone to local mechanics.