Qwest Complaint - Expensive paperweight
CASA GRANDE, ARIZONA -- There is no time limit on these reviews, so I'd like to tell you about Qwest. Here in Arizona, our phone company was called US West, and service was terrible, and the equipment was lousy. US West sold all the Arizona lines to Qwest, and service did not improved very much. True, they modernized a few switching stations, but the lines date back to WWII. Qwest is the phone company in 11 states, and Arizona is Qwest's red-headed stepchild. I am positive Qwest uses Arizona as a tax loss in order to run the other 10 states.
I was once contacted and told since I was such a good Qwest customer, I was being given a special deal on a mobile phone. The phone was delivered, I read the manual and plugged the phone in to charge it, as per the instructions. The next day, when it was fully charged, I attempted to activate it. The only thing I ever got was a recording that I was not authorized to use the Alltel network. I called Qwest's 800 number and requested an RA (Return Authorization) number, explained the problem and stated I wished to cancel the purchase, which by law, I was entitled to do. Qwest fiddled and f@rted around and never sent me an RA number, but a service rep informed me that the phone was mine, and I was committed to paying $500 for it. Not only that, but if I did not pay for it forthwith, they would shut off my home phone.
To this day, we have the world's most expensive paperweight. The Arizona Attorney General took some kind of action against Qwest over mobile phones, but I did not learn of it until it was way too late to join in.
It did my heart so much good the day we made the switch to Transcend Broadband, and I called Qwest and told them to get their stinking lines out of my house. Now, I see Qwest advertising that JD Power and Assoc rated them tops in phone providers. I contacted JD Power and informed them that no one ever asked me about Qwest, nor have they talked to anyone I know. I got back a mealy-mouthed response that was a roundabout way of saying that's the breaks. I have no doubt Qwest paid JD Power for that top rating.