EVERETT, WASHINGTON -- As a consumer from your state, I felt it was my responsibility to bring to your attention
the following incident.
My son received a call at 7:15 this morning from someone named 'Jim' claiming to be from Verizon. My son explained that I was not home and took the man's name and phone
At 7:20 this morning I received a call at my place of business from some named Jim, who claimed he represented Verizon and was trying to collect a debt. I was very busy at that time and told him I would have to call him back.
I got home from work about 2 hours later and called this person back. He answered with his first name 'Jimí did not identify his company.
He stated that he was trying to collect a debt for Verizon. I said okay that was fine and what kind of arraignments could I make. I did not dispute the validity of the debt with him, I had already disputed it with the originator of the debt. What I did say was that I didn't appreciate being called at work and at home so early in the morning and said that under both the Washington Collection Agency Act and the Federal Fair Debt Collection Practices Acts, he were prohibited from calling me so early.
The man began to scream insults and threats not letting me get a word in edgewise. He was screaming so loudly that another person in the room heard him.
At this point I was so frustrated I asked him to stop screaming and tell me what I could do to take care of this debt. He said and I quote 'there's nothing you can do... you don't know a d*&^ thing about the law.... I'll have you served with papers for court before the week is over... you'll be sued and your paychecks will be garnished and we will get our money anyway... You obviously don't want to work this out or pay your bill, so I'm hanging up now.'
I placated him enough for him not hang up and to tell me how I could pay this. I do intend to pay the debt, had I ever received something from the Collection agency prior to
this phone call I would have known I was out of options with the original company.
As a resolution, I would like the following:
I would like a formal complaint filed against NCO Financial and it's representative 'Jim' who's direct phone line number is 1-800-795-XXXX (I will be more than happy to provide you with the last 4 numbers if they are needed). I would like NCO Financial to be held accountable for their employees collection tactics as they claim to train thier employees. I want them to be made to follow the both the State and Federal laws in regard to collection practices.
Please contact me if you need more details regarding this incident.