Sears Complaint - Sales Associate Training
WATERLOO, IOWA -- I was in looking at the new flat LCD TV's today and asked a few simple questions of a sales associate in electronics. I was amazed at how much this person didn't know. I read the consumer reports guide before going in so I knew what I wanted to look at and the basics. How many channels it gets in the area was the first bomb. Instead of something like all 5 networks plus digital I got "uhh I don't know". Not, "I can find out" but just the deer in the headlights look. The second was "do you keep these all on hand so I can take on home the day I buy?" The answer was "we don't keep very many on hand" and "we have some on backorder from thanksgiving".
I started to wonder if he was a plant from the Best Buy across the street. They had a good selection but I would keep asking for different associates if I went back. Just to be sure I got someone with some training.