Ashley Furniture Complaint - Delaware Store
DELMAR, DELAWARE -- See below for my own issues, this is a copy of the e-mail I sent to the address provided by my3cents.com
I am about to post a complaint asking for other dissatisfied customers to join me for a class action lawsuit, and the website gave me your e-mail. My complaint is simply about the quality of the furniture I have purchased one year ago. I tried to put up with it because of my then busy schedule, but decided to act before the end of the one-year warranty (which doesn't cover bad quality anyway!). The chairs and tables' hardware is defective; everything comes apart, and I have to tighten it every week-end, it has became part of my weekly cleaning routine--WICH IS NOT NORMAL!!!--also, I cannot use the tables, whether from the dining room set or the living-room set without leaving an indelible scratch on them. As far as the sofa and love seat are concerned, the top part of the back cushions comes "unsewed" fairly easily, these are sofas, not decorative objects, they should withstand a minimum of daily use! The Delaware store's offer was to ship me a hardware kit--at no charge!! WOW!! Thanks!!--but, I would still have to pay for a technician to come and install it, and they were so nice that they offered to provide me with a list of the technicians they like to work with--Gee!! Thanks again!!
Needless to say that after such a slap in the face, I am hardly willing to negotiate anymore and almost happy to gather my forces and start a class action lawsuit!
I seriously doubt there is anything you can do about this after my previous experiences with Ashley's local customer service.