British Airways Complaint - British Airways enter money extortion business
BOSTON, MASSACHUSETTS -- Buyer beware! British Airways is now officially in the business of extorting money from unsuspecting travelers.
I have been a British Airways Executive club member for over 5 years now and it (used to be!) was my carrier of choice - NOT ANYMORE!
My wife and kids are traveling to India - BOS-CCU via Heathrow along with my sister in law. They had no problem boarding a BA flight from BOSTON to LHR and LHR to CCU. On return travel, the incompetent ground staff at CCU barred them boarding the flight demanding to see their transit visa for UK!
Huh!? Transit visa to sit in terminal 4 at LHR for 6 hours with no need to go through immigration? How come this was not needed when traveling to India?
At any rate, they did not get on their scheduled flight and after a herculean effort and some very helpful individuals at the British High Commission in CCU, they procured the transit visas at the cost of approx $100 each.
Now comes the fun part, BA "obliged" us with seats on the next flight out after a lot of complaining when the seats were clearly available, and now want $200 per ticket as the ticket was changed.
No amount of speaking to any of the reps, either in India or in USA yielded any results and all I got was some extremely rude customer reps - Michelle, Ruthie, Alan and finally Mrs. Patterson from the Executive club service. All I heard from them was that the passenger is responsible for the travel documentation. Really!? Then why did their staff in Boston not ask for the transit visa prior to boarding the out bound flight?
I am so disgusted that I cannot even think straight. Needless to say that I am canceling my Executive club membership as well as returning the British Airways VISA card I have.
My suggestion to any one wanting to travel by BA is to think again and reconsider some other carrier. As there are only a couple of carriers to Calcutta, I am sure I will take the other one and only if caught between a rock and a hard place will I even consider stepping foot into this extortionist organization.
I am seriously considering taking this matter to the authorities that regulate airline industry.
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