BellSouth Complaint - Ripped Off
DELCO, NORTH CAROLINA -- I ordered an wireless aircard for my lap top computer so I could take my computer anywhere I went. When I received it in the mail I hooked it up to my computer I couldn't get a signal. I called customer service and the guy told me the closest tower was in Atlanta, GA. Kind Mrs.Miles was just worried about selling me the air card. After I agreed to the 24 month contract, and not telling me before hand that I would have problems with the signal. Anyway I tried to stick it out with the card but every time I inserted the card the computer kept wanting me to dial up when I was already on line with AT&T's internet service. Every time I got on the internet with them using their air card I wouln't have a good signal and my computer didn't know whether to dial up or it would go offline. With the aircard you can't use the Bellsouth or AT&T internet web page "don't know why".
I had to go with internet explorer or Yahoo. I had enough and I called customer service and told them that I wasn't happy at all with the air card or service, and that I rather go back with my old DSL they said I had to pay 175.00 to get out of the contract or let someone else take it over. I got a bill a few days later saying I owed 279.00 just for the wireless service. There were a lot of HIDDEN FEES that were were BUll and I wasn't told about. That really disappointed me. I also wasn't aware that the aircard was like a cellular phone. I had a bunch of features on the aircard I didn't need.
AT&T needs to get their S--T together and stop ripping people off. Especially customers who have been with them for years with their home phone service. If your not happy with a product you should be able to return it without being screwed.
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