east west mortgage Complaint - Refinance

Review by Anonymous on 2003-08-23
WHEATON, MARYLAND -- I attempted to refinance my loan with Joseph Nguyen of East West mortgage around June 20,2003. The loan was set at 5.5% 30 yr fix with no closing costs. The application process and appraisal went through without problems. However, after 1 month, I did not hear from Mr. Nguyen and was concerned. Despite multiple attempts by phone and email(at least 2-3 times a week), he never responded to me. I left messages on his machine and with other people at the office. I called his supervisor Doug Adams who also never returned my call. On August 22,2003, my wife called Mr. Nguyen from a different phone and on the first try reached him. He told her that our loan "fell through the cracks" and was not processed. Now interest rates have increased and we have lost our chance to refinance. Not only did Mr. Nguyen not complete my refinance but was avoiding me and wasted my time for over 1 month. Mr. Nguyen and EW mortgage have made no attempts to correct the situation.

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