Capital One Informative - Cannot Get Loan Paid Off And Title On Car Cleared
QUEENSBURY, NEW YORK -- I had a car loan with capital one auto finance. In September 2007, I made an on-line payment on the car loan for the maximum amount allowable. This left an unpaid interest amount of $24.70. On October 1, I called, got the amount and forward a check to the pay-off department in Plano, TX. They returned the check saying the account was paid in full. I called, told the letter was incorrect and send the check a second time. They returned the check the second time. I called to inquire. I was told the reason the check was returned was because the check did not clear my checking account. THEY NEVER TRIED TO CASH THE CHECK. I may be one of the few, but I have never had a check bounce in my 45 years of owning a checking account.
When I call now, some say the account is paid in full, some say there is a balance due. When I ask how I can pay the amount, they say I must send a check. When I tell them they keep returning the checks, they tell me that it is my problem and keep sending them.
I had the car sold, but since there is not a clean title, the buyer could not register the car.
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