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Macy's East Complaint - Guess where I will not be doing my Christmas shopping - Fine Jewelry Department
Fine Jewelry Department - Complaint
WEST PALM BEACH, FLORIDA -- I have for a long time held Macy’s in high regard. However, this opinion was greatly changed not so long ago when I tried to return a gold bracelet in your department store at the Wellington Mall, in West Palm Beach. What a disgrace – and I can’t believe it happened at Macy’s of all places.
On Sunday 28th October, my boyfriend decided to buy me a very special gift for my Birthday, at Macys. He managed to get a 65% discount on it so it cost him $156.00. When my boyfriend gave me the gift he said if I didn’t like it I could take it back. Of course I loved it especially as it was carefully picked out by him.
About 4 weeks later the bracelet broke. I couldn’t believe it as I really hadn’t done anything to make it break. Unfortunately my boyfriend had already thrown out the receipt. Neither of us imagined for one minute that I would have to take it back. I really didn’t want my money back for it, I just simply wanted to get it fixed or replaced. I took the bracelet back to the store in its original box (this is all they gave me) and explained what had happened. The store clerks were very rude and told me that there was nothing that they could do as I had no receipt. They really treated me as though I was a thief. I was stunned. I complained to the floor manager who told me that the fine jewelry department was not owned by Macy’s, it was contracted out to another company. Why would Macy’s have their name on everything and then not be responsible for its merchandise? Sounds like a convenient “rip off” to me. The manager for the fine jewelry department was off that day so I left all my contact details. Although I thought that my boyfriend had paid cash for the bracelet I could tell them exactly what day, what time, how much he paid for it and which day and time he picked it up.
I ended up having to call the jewelry manager myself. I told her that the bracelet was paid for in a presale. The manager snapped at me and said that wasn’t possible as they never do presales. She was very rude and also implied that I was lying.
As it turns out after talking further to my boyfriend, not only did he pay for the bracelet in a presale (Sunday 28th October) his Mother who was with him that day took out a Macy’s credit card just so they could save an extra 15%. He was not permitted to actually pick up the item until November 1st. According to the Manager of the jewelry department she has no record of the bracelet or the transaction. The transaction is clearly stated on the credit card statement.
So far I have still not been able to return the bracelet, which by the way I had a jeweler fix, only to have the bracelet break again in exactly the same place. I’m now glad that my boyfriend only paid 65%, just imagine if he paid full price for it. If he had bought a cheap trinket from Wal-mart, and had no receipt, they would simply have given him store credit. Macy’s just looks down their noses at you and calls you a liar.
I am thoroughly disappointed with Macy’s and I am now going to post my story in as many places as possible because I find it intolerable.
Guess where I will not be doing my Christmas shopping.
On Sunday 28th October, my boyfriend decided to buy me a very special gift for my Birthday, at Macys. He managed to get a 65% discount on it so it cost him $156.00. When my boyfriend gave me the gift he said if I didn’t like it I could take it back. Of course I loved it especially as it was carefully picked out by him.
About 4 weeks later the bracelet broke. I couldn’t believe it as I really hadn’t done anything to make it break. Unfortunately my boyfriend had already thrown out the receipt. Neither of us imagined for one minute that I would have to take it back. I really didn’t want my money back for it, I just simply wanted to get it fixed or replaced. I took the bracelet back to the store in its original box (this is all they gave me) and explained what had happened. The store clerks were very rude and told me that there was nothing that they could do as I had no receipt. They really treated me as though I was a thief. I was stunned. I complained to the floor manager who told me that the fine jewelry department was not owned by Macy’s, it was contracted out to another company. Why would Macy’s have their name on everything and then not be responsible for its merchandise? Sounds like a convenient “rip off” to me. The manager for the fine jewelry department was off that day so I left all my contact details. Although I thought that my boyfriend had paid cash for the bracelet I could tell them exactly what day, what time, how much he paid for it and which day and time he picked it up.
I ended up having to call the jewelry manager myself. I told her that the bracelet was paid for in a presale. The manager snapped at me and said that wasn’t possible as they never do presales. She was very rude and also implied that I was lying.
As it turns out after talking further to my boyfriend, not only did he pay for the bracelet in a presale (Sunday 28th October) his Mother who was with him that day took out a Macy’s credit card just so they could save an extra 15%. He was not permitted to actually pick up the item until November 1st. According to the Manager of the jewelry department she has no record of the bracelet or the transaction. The transaction is clearly stated on the credit card statement.
So far I have still not been able to return the bracelet, which by the way I had a jeweler fix, only to have the bracelet break again in exactly the same place. I’m now glad that my boyfriend only paid 65%, just imagine if he paid full price for it. If he had bought a cheap trinket from Wal-mart, and had no receipt, they would simply have given him store credit. Macy’s just looks down their noses at you and calls you a liar.
I am thoroughly disappointed with Macy’s and I am now going to post my story in as many places as possible because I find it intolerable.
Guess where I will not be doing my Christmas shopping.
Comments:
Posted by Tc1073 on 2007-12-11:
No receipt = No Proof. However I agree there should be a record of the purchase it can not be readily available, the burden of proof is on you not Macy's. I do not know if it is still the same way but before Macy's purchased Famour Barr their Fine Jewelry department was a different company who basically accepted Famour Barr charge as payment.
Posted by shawnp80 on 2007-12-11:
Macy's?
Posted by WaxRash on 2007-12-11:
Zales?
Devonnes jewlers?
Devonnes jewlers?
Posted by Suusan B. on 2007-12-11:
When are consumers going to learn to familiarize themselves with retail return/exchange policies and put their receipts in a safe place?
No receipt means no return and unfortunately, the burden of proof is always on the consumer.
Happy Holidays.
No receipt means no return and unfortunately, the burden of proof is always on the consumer.
Happy Holidays.
Posted by MRM on 2007-12-11:
Suusan B, it's as if they were born yesterday.
Posted by chris513 on 2007-12-11:
i am way too ghetto to ever shop at macy's, so i don't know how to help this time.
Posted by Principissa on 2007-12-11:
I don't like Macy's. Over priced crap. I could by the same stuff at Kohl's or Penney's for almost 1/2 of what they push it for there.
If the problem is with the clasp on your bracelet, go to a jeweler and have them put in a new one. I had a problem with a bracelet constantly breaking, they put a new clasp on it and it was fine.
If the problem is with the clasp on your bracelet, go to a jeweler and have them put in a new one. I had a problem with a bracelet constantly breaking, they put a new clasp on it and it was fine.
Posted by old fart on 2007-12-11:
Since Macy's followed the trend of expansion and absorbed other retail companies like Hudson's and the like they have never been the same.
When I lived in New Jersey, it was a real treat to go to the flagship store in Manhatten. Back then in the 80's the clerks would do anything for you and the prices were great.
The christmas season was a shopper's dream...
When I lived in New Jersey, it was a real treat to go to the flagship store in Manhatten. Back then in the 80's the clerks would do anything for you and the prices were great.
The christmas season was a shopper's dream...
Posted by Cyane on 2007-12-11:
It used to be that if an item was purchased on a Macy's card, then customer service could look up the card history and see that purchase. I don't know if it is that way any longer.
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