Lowe's Informative - They Owe Me Money
I am very upset with Lowes because before getting approved for a Lowes Card I purchased 40 boxes of Armstrong Heritage Pine Laminate flooring Item # 205122 and these boxes were purchased for about @ 28.32/box well I had four boxes from the original purchase I had to return because when I opened them they were damaged with chips on the side. My contractor had me go out and purchase 6 additional boxes to replace the other four and 2 extra in which I found they had now been dropped to 10.14/box. I allowed the 4 boxes I needed to return to sit in the pile of things I needed to return to Lowe’s, which were not used, and was in excess which included a customer paint color, which didn’t match the original gallon, I purchased from Lowe’s. I have spent over 1500.00 in the last 2-week with Lowe's not including the original purchase in November of the 40 boxes of laminate and to be told I can only receive 10.14/box for the original flooring I purchased before because I didn't have the receipt floored me. I can produce receipts for everything I have purchased from Lowe’s except for the one receipt and even explained to the manager the original 40 boxes were purchased from a store in Pennsylvania and I had them ICD here to my local store.
A majority of my spending can be verified from my store account and the original purchase of the 40 boxes could not because they were purchased out of pocket and not on my credit card. I want to have this problem resolved. My boyfriend returned the items and if I had known they only gave him $10.14 I would of said not to do it. I don’t have an extra 70.00 to just throw away to Lowe’s and I want to have the amount I spent on these items refunded. When he called me I immediately called the store and spoke to a manager who I informed of the situation and advised him I would be contacting corporate because no one seemed to be willing or able to help me. I want to have my original purchase amount returned to me whether it is store credit or appear on my Lowes credit card as a credit. For the 4 boxes at 28.32 I should have received a credit of 113.28 and was only given 40.56 so I am still owed 72.72.
Up until this point I was satisfied in the area of product availability, and even customer service, but I am angry because I was treated as if I was not a valued customer. IF this issue is not resolved to my satisfaction Lowe’s will lose a customer and although it may not seem like much just being one I am more than willing and able to express and tell my story to anyone who will listen. If you cannot help me please direct me to someone in upper management who can. I hope that we can continue to do business together and hopefully your store will be my choice when my contractor finishes the current project and starts on the additions to my home.