Westwood Auto Mall Informative - Westwood Auto Mall Ruined my First Car Buying Experience
WESTWOOD, MASSACHUSETTS -- On my way home from purchasing a used car from Westwood Auto Mall the check engine light went on. I called to inform them of this and they set me up with an appointment at their service center- but how can I get around without the car I was expecting to be able to drive? Paul (the manager) refused to supply me with a car I could drive- I finally gave in and took my car to the service center where they kept it for an entire week- repairs only took 3 days but they neglected to call me and tell me it was ready. I finally pick up the "repaired" car and on the check engine light went on again and I was experiencing the same initial problems! I have to bring the car back again and when I asked for a car I could drive they told me it was on me to rent one. I'm not even old enough to rent a car! Westwood Auto Mall has shown a complete disregard for customer satisfaction and I would discourage anyone from buying a car from them.
I do not trust them whatsoever and I am bringing my car to an Audi service shop in Boylston before I bring the car in for the second time after only owning it for 3 weeks because I do not trust Westwood to provide me with accurate service.