Comcast Corporation Informative - Poor Customer Service
BEAVERTON, OREGON -- Comcast Of Oregon LLC - purchased AT&T Broadband Digital Telephony service back in 2004.
Comcast never had billing correct entire time and required me the customer to quote tariff rate posted at Public Utility Commission to resolve billing issues over a three year period.
Comcast Corporation decided to cancel Digital Telephony Service and start Digital Voice. (Same technology - but required "soft migration” of users off DTS onto DV. (Read: Comcast doesn’t pay tariffs or isn’t subject to FCC PUC rules)
I opted out and choose to port-out my existing phone number to Verizon. Comcast botched the work order and my cancelled service. Three levels of escalation with Comcast management refused to rectify the problem. (wouldn’t acknowledge any ability to resolve)(Guess they were use to the ways of cable)
Under DTS, the FCC and PUC tariff rules apply. I filed with both agencies and escalated one level and had immediate response from "executive level" at Comcast.
Beware of DV and the limitations of what a reduction in service means to you, the end customer.
As for me I will remain with the local exchange, interstate, and international carrier who specializes in telephone communication.
It is your money, spend as you see appropriate but beware when complications to service, due to weather, capacity, where you experience service interruption....