Burger King Complaint - No toys for kids meals FALSE ADVERTISING
FULTONDALE, ALABAMA -- It's been 3 times now in the last month at the same Burger King that the Kid's meal was a problem. First, the local Burger King didn't have Sponge Bob toys that were advertised that day on TV & gave some little ??? toy to my son. I went back in and they said that they always run out of Sponge Bob toys and would have some in the next day. Next day: no Sponge Bob. Some other toy satisfied my little boy almost as well. I didn't complain, things were tense behind the counter anyway. We went back again and this time we just wanted any toy! I ordered a Big kids 6 piece chicken meal. I received a 4 piece with fries and no toy. I went up and asked for the toy. They were out of toys again. They gave me some brochure or something for my 4 yr old to go on line. I spoke to the manager and she said they had no control over how many toys they received. I said that I would like to pay for a 4 pc chicken and fry rather than a 6 pc kids meal. I got .56 cents back. They still had the signs up for the toys and when I asked about the toy, the manager said they would not have any more for 4 more days. You would think they would at least take down the signs and pictures. We went way out of our way to go to Burger King because of the toy. It sure wasn't for the food. We passed McDonald's, Chic-Fil-A, and others that have better food. Try one of the chicken chunks in a kid's meal from Burger King. It takes bribing the child to eat it in the first place!!! I didn't bribe my child to eat food he doesn't like. He is okay with the food. I do not care for it. I made the remark about my taste preference, not his.
The whole point was the the attempt to lure the customer to the restaurant by advertising a certain product in a certain form, knowing in advance that the product would be unavailable. Leaving all promotional signs in full display encouraging people to hand them money for what they saw in the posters. Taking the order for the item, requesting payment, taking the money from the customer with no intention of giving the customer what they had just made payment to receive. Handing the bags to the customer omitting what the customer had seen and is still seeing on giant posters every where that you look. Upon inquiry by the customer, then and ONLY then is the information that they do not have the product plastered all over the store made available.
The information should have been given to the customer upon the placing of the order. The fact that the information was with held from the customer until after taking their money is not just false advertising, it's just plain "crooked" business done by Burger King. The complaint was about a company doing crooked business. I obviously didn't make that point as clear as I needed to. I am sorry if I made things more complicated than they had to be by bringing in my opinion on the taste of the food . . . or mentioning about needing to be bribed to eat it, etc. I didn't realize that it would confuse some people so badly that they could not focus on the point of bad business practice done by Burger King.