Cingular Wireless Complaint - Cingular: The Evil Spawn of Satan...It's that BAD!!
NORTHERN ALABAMA, ALABAMA -- Okay, where to begin? If by chance you have read any of the other complaints...then I am sure you can feel my frustration.
I have (had) been a customer of Cingular / Now the New AT&T for the last 3.5 years and at first I thought everything was great and then I changed my rate plan in Nov. 2005 and the flood gates of hell opened and out spewed an evil spawn I like to call the Real Cingular. It has been a battle to get my account squared and back in good shape, but for the life of me I have tried and tried and I just could not try any longer.
I have had bills in excess of $600.00 and to make matters worse I paid the bills and without fail and like clock work the minute they are paid, Cingular is your best friend and then less than a week later my phone is suspended (AGAIN) and it is back to the same crap I like to call: Customer Service Swap and Shuffle. When I call in I never speak to the same person (who can with call centers in every state (except mine). The Reps. never have any idea of the who, what, when, or how to correct the problem. When asking for supervisors it is always a wait time of 5-10 minutes and then the SUPERVISOR'S have no idea how to resolve the issues, but they are glad to take a payment by phone. How convenient, such sports they are. And to think, that is just the tip of my iceberg and the Cingular ship is slowly capsizing taking with it my hard earned money.
I have had services put on my account without my authorization, I have asked for services to be taken off my account I no longer needed or used these things were never done, but I have been continually charged for. My problems persisted with no resolve, I continued to get poor phone service, poor Customer service, poor response to my complaints and even more high bills which did earned my account credit, after credit, after credit and still the problems were never taken care of and steadily repeated themselves and were very problematic. I have spoken to so many customer Reps and Supervisors. I decided to take it to the corporate level. WOW how stupid was I, if the reps are idiots what would make me think I would fare any better with Corporate. Idiots are born from Idiots...I was told when I asked for resolve to my many long standing issues with the company that it basically isn't their problem, An executive from Coroporate (Mr. Kendell, I believe that was his name)told me that my account was riddled with notes and pages and pages of disconnects and suspension. He then went into he has been with the company for 10 years and had never seen such notes on an accounts. Well my response was if I could have resolved many of these issues prior to today my notes would not be of any interest in the matter and furthermore I demanded as a customer he show me the same respect I was showing him, he cut me off and frankly said "The buck stops here this is the presidents office there is no one else to speak to and I should just get over it, pay your bill get your phone reconnected and things will go back to normal.
Okay so they are idiots and well my mother taught me "...fool me once shame on you, fool me twice shame on me..." well never again. so today, I stood my ground and I purged the Cinular / AT&T demon and moved to another carrier and I feel like I will be better off. Anything has got to be better than what I have gone through.
If you are still a Cingular / AT&T customer or thinking about becoming one please be aware and use caution. You will have continual dropped calls, no service, bad customer service, Reps who think of you as crap, and a company filled with ungrateful, disrespectful, and imperfect executives, who forget that the consumer signs their paychecks. This is not to say some of the people within the company are not good people but you sure can't tell. BE AWARE...BE CAUTIOUS...BE Happy with the company you choose to give your money to. Just think and chosse wisely as long as it is not CINGULAR / The NEW AT&T!!!!!!