Air France Complaint - Lack of concern for Customer Safety
PARIS -- On November 15, 2007 I was en-route to Cairo via Air France Flight 7351 from CDG to Milan, Malpensa then Al Italia flight 882.
The problems started in Paris before we even left the ground. The plane was delayed over an hour on the tarmak by waiting for de-icing. The concern was that our connecting time in Milan was only 65 minutes. We had not exceeded that sitting on the ground.
Sitting one row in front of me and across the aisle was a man traveling with two children. The young girl looked about four and the boy must have been about six or seven. From the moment we got onto the bus from terminal to plane we knew the boy was a problem. He could/or would not behave. He was crawling all over everyone's baggage, running and pushing people inside the bus, and when we boarded the plane he continued with the same behavior. Never once did he sit down. Instead he crawled over his father into the asile several time, crawled up the back of the chair and disturbed the people sitting behind him, etc. etc.
Prior to landing in Milan we were informed that we might just make our flight if we hurried. They said an agent would meet us at the door of the plane and take us directly to our next flight.
We finally land, and the time is actually after our next flight should have departed, however we were advised again that someone was at the door of the plane.
Knowing this didn't matter because the flight attendants didn't help any of us off the plane. Instead of making an announcement for passengers to wait until we were off the plane, they said nothing and all the passengers in front of us crowded into the aisles. We were more than half way back in the plane and knew that it would take forever to get off. Just as I began to make my way up the asile to the door, the man with the children stepped in front of me blocking the asile and now tried to get his children out of their seats. Unfortunately they were not moving. I asked if he would move aside since we had another plane to catch and were in a hurry. His reply was "No". He just stood there and tried to get his children to move again, while he blocked not only me, but the rest of the passengers behind me. Once again I asked him to move out of the way or hurry his children. Once again he said no. At this point fearing that we would miss our plane,and if we did, the only options were to either stay the night in Milan or take a plane back to Paris and re-connect for another flight to Cairo, using a rather loud voice I instructed him to move aside. The result was that he turned around and struck me in across the face with a punch.
I was astonished as were those around me. I immediately called for security, flight attendants and/or pilot, but no one responded. I called out again and he hit me again, yet no one from the flight responded. Now the passengers behind me were yelling at the man to move and he refussed. Finally a member of the flight crew came up the asile and assisted the man and his children off the plane, while I was still trying to get someone from security to stop him. Instead, I was met by the pilot who stopped me and informed me that I was causing a commotion. I informed him that the passenger they just helped off the plane had struck me. His arrogrant response was, "I don't think so". How dare he! Other passengers behind me were trying to tell him what had happened, but he would have none of it. He informed me that if I did not quite down he would have me held by security. Can you believe it? I've been accosted and he's going to restrain me because I was calling for assistance.
We finally got off the plane and were met by the representative who was to take us to the next flight. However, she didn't have a cart, no, we had to "RUN" from one terminal to the other with our hand luggage. So we ran for 10 minutes to the next terminal for the flight.
What began on the Air France Plane continued here on the ground, the same man was connecting to the same plane. I suffer from a heart condition and should never incur such stress. The result was that while waiting to board the bus to the plane I began having a full blow stress attack. My heart began racing from all the excitement and running, I couldn't catch my breath, I began coughing and vomiting. This continued long into the flight and when it finally ceased, I was exhausted and left without a voice. Because of this my first two days in Cairo were spent resting.
All of this resulted because the Air France flight crew would do nothing about the security of one of their passengers and instead harassed him as if he was the culprit.
I will do everything within my power to never fly Air France if I can prevent it. Just last week, instead of flying Air France to the United States, I flew to London, Heathrow and flew Virgin Atlantic to Miami. Their Upper Class is wonderful. Even though it took a few extra hours, it was worth it not having to fly Air France.
I plan on filing complaints with Air France Management, but don't expect much in return.
For those of you reading this review, if you can avoid Air France, please do so, also advise friends and family of the same.