Garage Sale Complaint - DHL Falls Way Short of Expectations Set by UPS and Fed Ex

Review by nfacto on 2007-12-12
TENNESSEE -- Although DHL states that they are capable of delivering packages on time - I find that to be to the contrary. Companies that I order product from use DHL and with one exception - my deliveries have been delayed or late according to expected delivery dates linked with my DHL tracking numbers. One one occasion I could overlook but BAD SERVICE is consistent. When I contacted DHL customer service I received this response: "Your package is likely between Lebanon, TN and Nashville, TN". Actually, I found out later it was shipped to Memphis which is 350 miles awy just to have to travel back to Nashville for delivery to my address in Nashville. By the way Lebanon is 20 miles from Nashville. During the time the package was in transit (almost 24 hours) DHL customer service had no idea where the package was.

That is not what I call TRACKING A PACKAGE! My advice: Use Fed Ex, UPS or USPS - at least they can really TRACK and give at least some indication where your package is!
Comments:1 Replies - Latest reply on 2007-12-12
Posted by killerklown on 2007-12-12:
Garage sale?

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