Southwest Airlines Compliment - Improved Boarding Plan
I recently flew Southwest Airlines and was very impressed with their new boarding procedure.
Before when you received your boarding pass, you were either in Group A, B or C and had to wait in line for an endless amount of time until boarding time if you wanted to get a decent seat on the plane.
The new plan still involves Group A, B and C, but you now have a number on your boarding pass so you can line up in order right before boarding the plane--hence, no more standing in line for an hour. If you check-in on-line the day before your flight, you will usually be in Group A and have your pick of seats once you are aboard.
Southwest Airlines seems to have pleasant employees and usually has pretty good on-time records (except for weather delays that can't be helped). Another plus is that they have never lost my luggage!
I think some of the airlines are actually listening and trying to make for better travel experiences--and returning passengers.