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Southwest Airlines Compliment - Improved Boarding Plan
Compliment
I recently flew Southwest Airlines and was very impressed with their new boarding procedure.
Before when you received your boarding pass, you were either in Group A, B or C and had to wait in line for an endless amount of time until boarding time if you wanted to get a decent seat on the plane.
The new plan still involves Group A, B and C, but you now have a number on your boarding pass so you can line up in order right before boarding the plane--hence, no more standing in line for an hour. If you check-in on-line the day before your flight, you will usually be in Group A and have your pick of seats once you are aboard.
Southwest Airlines seems to have pleasant employees and usually has pretty good on-time records (except for weather delays that can't be helped). Another plus is that they have never lost my luggage!
I think some of the airlines are actually listening and trying to make for better travel experiences--and returning passengers.
Before when you received your boarding pass, you were either in Group A, B or C and had to wait in line for an endless amount of time until boarding time if you wanted to get a decent seat on the plane.
The new plan still involves Group A, B and C, but you now have a number on your boarding pass so you can line up in order right before boarding the plane--hence, no more standing in line for an hour. If you check-in on-line the day before your flight, you will usually be in Group A and have your pick of seats once you are aboard.
Southwest Airlines seems to have pleasant employees and usually has pretty good on-time records (except for weather delays that can't be helped). Another plus is that they have never lost my luggage!
I think some of the airlines are actually listening and trying to make for better travel experiences--and returning passengers.
Comments:
Posted by MRM on 2007-12-13:
Delta has a similar boarding plan with zone 1, zone 2, zone 3, etc.
Posted by Principissa on 2007-12-13:
I flew Southwest when we went to Florida and it was great. One of the few airlines left that let the kids go into the cockpit and allowed me to take pictures of it. I didn't like the seating, but since they've changed it I will try to book with them when we go see my mom in February.
Posted by Stew.old on 2007-12-13:
A couple of weeks ago my GF flew Southwest to visit me in DC. She too loved the boarding procedures and I loved the $237.20 round trip ticket. Southwest rocks!
Good write up dianec! (VH)
Good write up dianec! (VH)
Posted by MaxxBNA on 2008-01-02:
I just flew a couple of segments on Southwest, and the new boarding process is a breeze. My "number in line" was slightly lower when I checked in 24 hours ealier because I'd paid a lower fare, but still got in the A group. The gate agents made multiple announcements both times about the new procedures, and no one started lining up before the plane ever got to the gate as in the past. We still pushed back a couple of minutes prior to scheduled departure both times, so those who say this procedure doesn't work are wrong. Both my flights were 100% full too.
Lots of people like to trash Southwest because of this new procedure, or the fact they have open seating. I just don't get the beef. I travel them 20-25 segments a year and have never had one complaint, ever. As for the other airlines, I can list problems with every one I've used at least once.
There is a reason Southwest is the most profitable airline in US history, and that they have they fewest complaints year after year. They treat their customers as guests. Their employees seem to love their jobs and do not look upon passengers as an annoynance.
Kudos to Southwest, keep up the good work.
Lots of people like to trash Southwest because of this new procedure, or the fact they have open seating. I just don't get the beef. I travel them 20-25 segments a year and have never had one complaint, ever. As for the other airlines, I can list problems with every one I've used at least once.
There is a reason Southwest is the most profitable airline in US history, and that they have they fewest complaints year after year. They treat their customers as guests. Their employees seem to love their jobs and do not look upon passengers as an annoynance.
Kudos to Southwest, keep up the good work.
Posted by Lidman on 2008-02-23:
I hate SW! But I like your review (VH)
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