Global Tel Informative - Phone Service
Global is great when it come down to managing your collect calls and bill but the customer service is bad they are rude and take forever to call you back for example I called one day because my husband could not get through the phone said that we had a block provided by our phone company when I called global tel the rep was so rude he told me take off the call forwarding, call waiting and three way calling and maybe it will work. I informed him that I don't think that is correct because I never had this problem and he told me well thats what it is and I can't transfer you because they are going to tell you the same thing and he hung up. Later I called MCI and they informed me that my phone had a restricted call block and to unblock it through my phone and I haven't had a problem since so that is the only two complaints they need to work on there customer service because if I am paying my money for service I want high quality customer service and I think there should be faster and more convenient service.
I don't want to be put on a waiting list for someone to call me back and I would like to feel as if my business is wanted.