Amazon.com Complaint - Amazon does not care about what you have to say!
This company got so big that they don't really care what small businesses like mine have to say!
We are a small retailer, we have an account at Amazon.com as a Seller central member. We considered ourselves a good paying customer and treated Amazon to be a good business affiliate. Recently, Amazon decided to suspend / close our account without cause. When we inquired through their Amazon Alliance group, they gave us conflicting stories. First they claimed we had multiple accounts. Then when we challenged them, they alleged that we were trying to bypass their system! We always maintained one active account and we managed to score 100% positive feedback from all our customers. We invited Amazon to resolve the issue via a simple phone call but they refused! We contacted them 4 times in the course of last 48 Hrs and we received one email back that did not offer any solutions. Amazon flexed its big muscle and tried to be the judge, the jury and the prosecutor! They failed to give us a valid reason for account suspension and respond to our inquiries on timely fashion. We still maintain that Amazon is considered a robust market place and we are refusing their denial of access to it.
We ask that you help us resolve this matter by contacting Amazon and initiate an investigation as we think that their actions are not fair and have no legal basis.