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Read Comments (5)
harborfreight.com Complaint - Customer Service Sucks
Virtually impossible to get a reply from their customer service department. Stear clear of these folks.
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5 Replies -
Posted by Anonymous on 2003-09-13:
Using terms like "sucks" is not going to get anyones attention. Be descriptive and explain why this company has poor customer service. The only thing this company is going to do with your letter is hit the delete button!
Posted by Anonymous on 2003-11-23:
I beg to differ with you. It got your attention. Very simply put, succinct, and easy to understand. What's wrong with "sucks"? You apparently understood. Harbor Freight is slow to respond, or will not respond. Their shipping is so slow, that a handicapped person in a wheelchair could almost beat the delivery times, which are up to 30 days to deliver. That sucks. Now do you understand.
Posted by jimprice113 on 2004-01-31:
I have to agree with Nikro. A one-liner, with absolutely no information, from an anonymous complainer doesn't cut it. He probably put about as much effort into getting his problem resolved as he did in writing this complaint.
I've spent thousands of dollars with Harbor Freight over the last 25+ years. There have been occasional problems along the line, all of which have been resolved easily. Many times the results you receive depend a lot on your approach and demeanor in presenting the problem.
Posted by pissedconsumer on 2013-04-26:
2013 Harbor Freight worse than it was 10 years ago. Have a problem they won't respond to email, they won't read your letter, and click they will hang up on the phone. BBB say's yeah we have a terrible time with them HF. STEER CLEAR OF THESE CROOKS.
Posted by Gil Carpenter on 2013-08-29:
Went to their store and there was only one casher and one guy was doing a return and it took her 5 min or more to do it and then a customer had some coupons and she had to get a magnifying glass to read the numbers and that took forever I am never going back there and buy that cheap made crape anymore
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