Homeclick.com Complaint - Homeclick.com is a Crapshoot!!
EDISON, NEW JERSEY -- Homeclick.com offers great products at great prices...if you are lucky enough to get your order!! They are infamous for immediately charging your credit card within seconds of placing an order, and then continually letting you know that your order is backordered, 2, even 3 or 4 months! And just try to get a refund! If only that was half as quick as the charge! I ordered a set of dishes and a completer set, and was told after ordering that they were backordered and should be shipped by December 6 (over a month after placing the order).
When I failed to receive either item, I called requesting a refund. The courteous customer service person told me that one of the items was shipped and was received a week earlier. Well, not by me or anyone in my family! I was told that they would request a refund, and it would take a couple of days to process. I called again two days later, and was told that they were researching why I didn't receive one of the orders, and it would take a little longer. I called a third time, and was told that they didn't process the return request properly the first time, so within 3 days I should receive a refund of the item that they acknowledged was never shipped, but I'd have to wait for a refund on the second item, pending the results of the tracking and why it was never received. Apparently, after reading other reviews of this site, it is a common occurrence. As another writer said, it is akin to a free loan.
They charge you immediately, and it takes a while to get a refund. So essentially, they've had my money to 'play with' for a month and a half. 128 dollars is not a lot, but multiply that by 10 or 20 or 50, and voila! You could get lucky on this site, but be prepared for backordered merchandise that may well never, ever be available.