Wal-Mart Complaint - BEWARE of walmart.com item returns
SAN LEANDRO, CALIFORNIA -- Bought a coat from the website. The item came without a packing slip. Didn't think anything of it. Fast forward 2 weeks, was about to post review for the coat, the price dropped $20! So the idea is to buy the new price and return the coat, then get my $20 back. Knowing that I didn't have the packing slip, I read their return policy and decided to go with the plan, since it states that you can print out the purchase summary and return the item.
Off I went to my local Walmart store. I explained that the coat did not come with a packing slip, but here's all the information to confirm it's bought and paid for. To my utter shock, the clerk refused to take the coat. She said she needed a "TC#". WTF is a TC#? It was not anywhere on my purchase confirmation. I explained the policy from the website. She told me to take it up with walmart.com, that I should call them; that I needed a "TC #". Fine, I said. I contacted walmart.com via email (they do not have a phone number for customer service) and explained, with request for a TC#. They did't even answer with any real customer service. All they did was cut and paste the company policy into the email. That was it!
I called the Walmart store and explained the whole situation to a different person. This person then tells me that if they don't carry the item, there's no way for a refund or even a store credit. I find out that my coat is not an in-store item, but an on-line item. They were not very understanding or nice when they talk to you either. Like it's your fault that the policy is not clear and you think that you can return an on-line item. It's ridiculous!!
Why does Walmart.com NOT explain this in their return policy!! The customer service is a joke. They're to point of rude and just suck! I've never returned anything at their store, and have spent thousands of dollars there through the years. The one item I wanted to return for a $20 credit is just too much of a hassle. And I really think that's what they count on. You want the best deal and you can't get it with this store. The lowest prices my foot!