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First Choice Power Complaint - First Choice Power turned me off for $52!! - Electric Company
Electric Company - Complaint
ROUND ROCK, TEXAS -- I'm in my 3rd month with this company and I hate it! Because of a job loss, I had to sell my house and move into a small duplex. I chose First Choice Power because they claimed to be cheaper.
Well, my first bill (estimated) was $226! YIKES! My 2000 sq foot house was NEVER that high!
Then my second bill came in and showed I had a credit of $135, obviously a refund for over estimating my first bill and showed my second bill to be only $89. The next came in and it was $202! I couldn't believe a small duplex could have that high of an electric bill all the time and this wasn't the summer season. Its from fall.
Because I was a little tight this week, I paid $155. 3 days later, they turned me off while I was home! FOR $52!
So I called them to pay the past due and then find out my new bill is $313!!!
After paying my $52, they told me that they can't guarantee that it would be turned on tonight and that it can take 24-72 hours to reconnect!!!
Tonight is going down to 30 degrees. I am at my parents house because of all this. This company had nazi policies. And then to top it off, they are going to charge me a $280 reconnect fee!! So my new bill, which will probably be over $200, will also have a $280 fee on there. Lovely.
Fortunately, I have one of those things where I have a choice of companies and instead of paying this last $300 bill coming up, I am having a new companys service.
Screw First Choice Power.
Well, my first bill (estimated) was $226! YIKES! My 2000 sq foot house was NEVER that high!
Then my second bill came in and showed I had a credit of $135, obviously a refund for over estimating my first bill and showed my second bill to be only $89. The next came in and it was $202! I couldn't believe a small duplex could have that high of an electric bill all the time and this wasn't the summer season. Its from fall.
Because I was a little tight this week, I paid $155. 3 days later, they turned me off while I was home! FOR $52!
So I called them to pay the past due and then find out my new bill is $313!!!
After paying my $52, they told me that they can't guarantee that it would be turned on tonight and that it can take 24-72 hours to reconnect!!!
Tonight is going down to 30 degrees. I am at my parents house because of all this. This company had nazi policies. And then to top it off, they are going to charge me a $280 reconnect fee!! So my new bill, which will probably be over $200, will also have a $280 fee on there. Lovely.
Fortunately, I have one of those things where I have a choice of companies and instead of paying this last $300 bill coming up, I am having a new companys service.
Screw First Choice Power.
Comments:
Posted by Suusan B. on 2007-12-13:
First Choice Power appears to be a reseller and believe me, you will end up paying what you owe them one way or the other. Deregulation of power took place in Texas on January 1, 2002 but that doesn't mean that you can skip out on a provider and just move on to the next without paying what you owe.
Posted by Principissa on 2007-12-13:
If I were you I would pay the 52.00 before they send it to collections. Ruining your credit over 52.00 or at all is not worth it. It sucks that they did this, but trust me when I say you would rather deal with this company than the collection agencies.
Posted by CCarlton on 2007-12-19:
Thank you, Emster, for sharing of your experience. We will reply to you directly regarding your letter.
We appreciate customer feedback.
We hope you reconsider and return to First Choice Power.
We are committed to providing Simply Better service than our competition.
Thank you,
Catherine Carlton
First Choice Power Media
We appreciate customer feedback.
We hope you reconsider and return to First Choice Power.
We are committed to providing Simply Better service than our competition.
Thank you,
Catherine Carlton
First Choice Power Media
Posted by SabDey on 2007-12-20:
We have First Choice Power and plan on switching immediately. Apparently they only rely on regular mail to communicate with customers. We gave them an email address when we signed up, it's beyond me how they don't use it to contact their customers and let them know about valuable information like "you have a past due bill"! The competitive advantages REPs have at this point are customer service and price. Clearly, they sacrificed their customer service quality to get a low price - and it's not worth the trade off.
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