RCA thomson electronics Complaint - Refund - RTD 260 refund

Review by mushroom6 on 2007-12-13
TEMPE, ARIZONA -- On 3/07, I purchased a RCA RTD 260 home theater system on Ebay. This was to replace a RTD 258, earlier model ,the RTD 258 had a noisy fan and the DVD player stopped working.Before this I owned a HTS 3000 RCA system that never worked from day 1.

After 4 months the RTD 260 stopped playing DVD's.I contacted RCA concerning the exchange program under warrant. I was told the RTD 260 was on back order.After many phone calls and 3 months, I was finally told the unit was no longer available. They wanted to send me a RTD 258 instead. They were told I didn't want a 258. The 260 was purchased to replace one that didn't work. After a few more months they agreed to refund my $197.00. They were to send a shipping label and I was to send the unit back. After several weeks and no label, I contacted them and I finally received the label.

The Item was tracked and I have confirmation of them receiving it. After 3 more phone calls and 2 months, I still have no refund. I since have filed a complaint with the Texas BBB to try to get my money. I will never and recommend nobody else purchases a RCA or THOMSON product.

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