RCA/Thomson Inc Complaint - Bad TV And Poor Service
PAINCOURT ONTARIO CANADA -- 22 months ago we bought a new RCA HDTV 52" rear projector TV, model number D52W26.Off course it seems it never fails...now that the TV is paid in full the tv decided to break.... 2 Weeks ago my husband tried to turn the TV on by the remote, nothing happened so we have changed the batteries in the remote and still the same.... Didn't want to turn on, so when he saw that he tried to turn it on by the TV itself, again nothing and all in the sudden there was a loud sizzling noise coming out of the TV and started to smell like if something was burning..
So we unplug the TV... The next day I called RCA and was told that there is nothing they could do about it and that the warranty is only good for one year also gave us a 800 number to call. I called that 800 number and they told me to call my local Thompson repair guy. I called there and gave me another number to call, which I did and it was a company from London Ontario Canada.
The guy came to my place the same day to look at it and have found that one of the motherboard was burned.. he even showed me.Anyway while talking to him he told me that RCA knew all along that they had a glitch when the TV's were made in 2005 but there was no recall on them..... anyway they will try to get a new board but if they can't find one they will have to rebuild the one the guy brought with him... and also mentioned that there would be a warranty on the piece itself for only 90 days. It will cost around 600.00 for either the board or to have it rebuilt, he said it doesn't matter which way I look at it ..it's still the same price...
What I am wondering is do you guys thinks it's worth fixing those type of TV or what would you do at my place.Personally I am afraid that if they do get another board that same thing will happened over and over again.