Sears Informative - Horrible Customer Service And Lies
AJAX ONTARIO CANADA -- My son bought a Kenmore Dryer from Sears home store in Whitby Ontario on November 20th, 2007 on or about December 9th this dryer stoped working(2-3 weeks after purchase), although it spins there is no heat, the house fuses that control the dryer are okay and not blown, but the dryer does not heat nor does the timer work. My son called Sears home store wanting to return this dryer within the "first 30 days as per the return policy' but the Store said NO, they would not take it back and insist on sending a technician out to repair it, my son does NOT want to be stuck with a Lemon of a dryer that has broken down within the first 30 days, but Sears Home store in Whitby will not take it back nor will Sears Customer Service do anything but say they need to send someone to repair it, therefore their 30 day refund for any reason policy is a total way of defrauding the public and supplying them with faulty appliances.
We really need some help in this matter. To top it all off, Sears will not send a guy out to look at this dry until next week, my son works 24/7 almost and I have to make a trip to his home 40 miles from mine and take time off my work to meet the man there and they will not give me an exact time and make no promises on either fixing or taking back and my son is now out a dryer which he need badly because he works outside and gets wet, dirty and needs to clean his clothes on a daily basis.
This has left us in a real mess and we will be losing a lot of money from taking time off work. We would never buy from Sears again , they lie, defraud the public and have created a nightmare for us!!