Restore-24 Carpet Care Complaint - Ripped up carpet and took my padding and left that way since January 07
JACKSONVILLE, FLORIDA -- On the date of service, Restore personal neglected to obtain authorization to rip up my carpeting and take the padding. On the day, Sonoma's main line caused flooding to occur in my unit. The only service I authorized at that time was for the personal to re-do cleaning from the day prior. Upon entrance into my unit, their protocol as subcontractors is to obtain a working order prior to providing service that Sonoma condo is to pay for. Prior floods from the main line was taken care of by the same company Restore 24 and usually they simply use a water vac to suck up the water and then leave a blower to reduce dampness. My carpet has been left cut up all over the unit. No carpeting in most places and 80% of padding removed. Mold and mildew is all over the carpet and has caused documented Medical problems with upper respiratory problems and son with asthma had to be removed from environment until we can resolve issue.
When owner Jason came to retrieve his blower, he requested I give him 150$ prior to providing service of placing back my padding and carpeting and repair of the cuts in the rug. Since he came early to retrieve his blower left for 2 weeks, he was actually early for apt. I did expect by his behavior he had no intention of repairing my carpet, rather retrieving his blower as quickly as possible.
I asked that he start and within 5 min. so I could return from local ATM with cash since he refused any other form of payment, he refused and stated he didn't need my petty money. My carpet remains as they left it. I have begged and pleaded that they please just finish what they started.