Safeway Informative - Good customer service
KING CITY, OREGON -- Recently, I went to the Safeway grocery store in King City, Oregon, for cat food. I was looking for a specific brand that both of my cats had eaten before and loved. I knew this particular brand of cat food came in two different sizes because I had seen different sized bags at a different store earlier.
I wanted to buy the larger size but unfortunately didn't see it on the shelf so I picked up the smaller size bag. Thinking maybe I had missed it, I scoured the shelves one more time and lo and behold I found a larger sized bag. I took it to the register, purchased it and went home.
I cut open the bag to feed my cats and when I saw the huge chunks of kibble, that's when I realized I had accidentally purchased dog food of the same brand. I knew it was entirely my fault for not paying closer attention to the writing and pictures on the package. Although the store keeps cat and dog food on opposite sides of the aisle, I had reached to the very top shelf where excess product is usually stored and they must have stored extra dog food above the cat food.
I called the store and explained what happened and was told to come back to make an exchange. I wish I could recall the name of the woman who helped me so I could mention her personally. She accepted the opened bag of food without question and made the exchange even though it was made complicated by the fact that the dog food was more expensive than the cat food and that I had used a coupon for the orignal purchase.
Again, making the wrong purchase in the first place was nobody's fault but my own but I truly appreciate that Safeway was willing to make the exchange anyway. I'm sure my cats appreciated it, too.