Air Canada Complaint - Air Canada - Dead or Alive? Do They Care?
EDMONTON, ALBERTA -- It is December 14th 2007. My father had a flight from Toronto Ont. Canada to St. John's Newfoundland Canada which departed Toronto at 11:00PM on December 12th 2007. My father is a SERIOUS diabetic with a sleeping disorder! He packed enough insulin for the flight in his carry-on. When the flight arrived to St. John's, it was re-directed to Halifax, Nova Scotia Canada because of runway conditions in St. John's! While at the airport, my father was in need of more insulin! With a blood sugar rating of 30 and nearly into a diabetic coma, he asked an Air Canada supervisor to kindly go to his baggage and get his insulin! he refused to do it! after 5 hours of being stranded at Halifax International Airport with no medication and being lied to by the staff, he was just getting worst and worst.
While on the telephone with me, he continued to ask the supervisor at the airport for he NEXT flight! He kept telling him there was nothing. But keep in mind, he was PROMICED the next flight out!! After this, he then went to the waiting area next to the gates, where he seen the same supervisor preparing to board an Air Canada Flight to St. John's! Dad, after going to the gate and begging him to let him on, he was rude and told my father to leave him alone, then called 3 more stand by waiters from the same flight my father had just got off 6 hours before, to board the flight! right in front of my very sick father! he did this for the next 3 flights, which arrived every hour on the hour!! Finally, a westjet supervisor heard what was going on and heard how serious the situation was, and offered him a free flight to St. John's! He ended up staying with Air Canada, simply because it was 2 hours before the westjet flight and he needed to get back on the ground again to get his insulin! before he boarded, he asked the same man again to kindly get his insulin, he still denied! My father, not knowing if he would live to make it back to St. John's was very irritated! He got me to call the call centre. I did! they did nothing! they were so rude it was ridiculous. NEVER AGAIN will my father and I and anybody we know fly Air Canada!
They didn't even want to help a VERY sick man! its ridiculous! He is a very lucky man to still be alive today!!! It could have been very bad! Thats the service you get with "The Number One Airline" HAHA its a big joke I think! Westjet wanted to help, and we and everybody else appriciate that very much! Now thats the customer service I would expect to receive, not the way Air Canada treated my father and hundreds of other people that day!