Circuit City Informative - Fraud And The Worst Customer Service Ever!
CALUMET CITY, ILLINOIS -- I have been Circuit City customer for many years and never had to return anything before, but today I was trying to return the product and had the worst experience in my life and the first complaint I had to write and call about the store’s customer service. I purchased a Portable DVD player on line Order# 4423-127846, got a great deal, but made a mistake not researching the product before my purchase. The sound of the unit was horrible, basically you couldn’t hear much, especially in the car and even with Bose headphones, your web site has several customer reviews that say the same thing (please see the print out). So for that reason, I went to Circuit City in Calumet City, IL to return the product and it took me almost 2 hours (12:15 pm-2:05 pm) to do so due to the poor customer service provided by a manager Stephanie. She explained that there is 15% restocking fee, which really surprised me since the unit was defective and not working properly. I agreed to exchange to another DVD player (Philips 10.2" Portable DVD Player), but the store price was $259.99, I checked the price on line right away and it was on sale for $229.99 (please see the print out attached), however Ms. Stephanie said that she cannot match on line prices. I admit, I was not happy and agitated about that.
Furthermore, Ms. Stephanie said that there was nothing she can do and proceeded to make the circus out of the whole situation. She turned on the unit that I was returning, and walked away without a saying a word where she was going, I had to wait half an hour before she returned, explaining she was with another customer; even I was already there for at least an hour, with my six year old who was patiently waiting. After she came back, she said that there was nothing wrong with the sound, but other customer had to agreed with me, that she couldn’t hear anything either. Ms. Stephanie implied that I might have a hearing problem, which was totally out of line. After she took the DVD player and charged me 15% restocking fee, she proceeded wishing me Merry Christmas and Have a Nice day in the very very loud voice and the snippy attitude. The whole situation was not very pleasant and I’m sure other customers around me didn’t appreciate that either. She also made sure that she had someone to back her up with her story, she looked at another employee and making it loud and clear to her, that she was with another customer. I’m sure the poor girl has no choice but to “comply” with her manager.
I hope, I can get my 15% restocking fee, but, if it’s too complicated, I don’t think I would go broke over it. Even if I get a refund, I don’t think myself, or any of my family members will be shopping at the Circuit City stores anymore. I just cannot believe that you can go shopping and get humiliated like that, not to mention during the holiday season.