[X]
Write ReviewJump to 
9
Helpful
Votes
Votes
First Choice Moving and Storage Complaint - 4 months and I still have not received my items - Long Distance Moving Company
Long Distance Moving Company - Complaint
CALIFORNIA -- First choice Moving and Storage had quoted me a $1200 move. They picked up my items in california and were supposed to deliver them to Tennessee. This was 4 months ago and I still have not received my furniture. I knew from the moment they arrived at the storage unit and called me telling me there was no way they could move my items. I was not there so I didn't know what was going on. My friend was there for me and said they were extremely mean and they were giving him a hard time. Finally after being there for 3 hours, they put my items in the truck and had my friend sign a contract. It said $1200 on it.
Later, they crossed out the amount and wrote in $3500 and said that there are more items than I had originally told them. When asked what items they spoke of, they couldn't tell me. They were supposed to do a detailed inventory of my items and they didn't, probably so they can steal my items and sell them for their own profit. They never delivered my items, and now, 4 months later, they are still in California in a place where they stored them, and will not release them to me. They didn't even deliver them to TN. and they say I owe them $1150 just to get them out of the storage unit in CA. My lawyers have been back and forth and the company will not return any calls, will not send an invoice, nothing.
SO I don't even know if they still have my items. DO NOT have this company move your items. It has been living hell from them for the past 4 months and I am sure once, if ever, I receive my items, they will not be in the shape I left them in. If I would have known more about this company I would have never gone with them in the first place. THey quote a low price, but change it once they have your items in their hands. Also they have had their license revoked on numerous occasions and have been kicked out of the BBB a few times as well. you can always buy your way back in. They are a JOKE. PLEASE, do not use this company if you value your items, or your money at all. Don't help keep them in business. Find another company.
Later, they crossed out the amount and wrote in $3500 and said that there are more items than I had originally told them. When asked what items they spoke of, they couldn't tell me. They were supposed to do a detailed inventory of my items and they didn't, probably so they can steal my items and sell them for their own profit. They never delivered my items, and now, 4 months later, they are still in California in a place where they stored them, and will not release them to me. They didn't even deliver them to TN. and they say I owe them $1150 just to get them out of the storage unit in CA. My lawyers have been back and forth and the company will not return any calls, will not send an invoice, nothing.
SO I don't even know if they still have my items. DO NOT have this company move your items. It has been living hell from them for the past 4 months and I am sure once, if ever, I receive my items, they will not be in the shape I left them in. If I would have known more about this company I would have never gone with them in the first place. THey quote a low price, but change it once they have your items in their hands. Also they have had their license revoked on numerous occasions and have been kicked out of the BBB a few times as well. you can always buy your way back in. They are a JOKE. PLEASE, do not use this company if you value your items, or your money at all. Don't help keep them in business. Find another company.
Comments:
Posted by tander on 2007-12-15:
I have read about places like this that literally steal your stuff and when you do find it at some storage place, half of it is broken or missing. I hope this won't be the case with you but really really check out your references when doing this, call people who have used them if you can.
Posted by jktshff1 on 2007-12-16:
First, welcome to Tennessee. Good Post.
This is a good reason to do your research before purchasing or signing a contract.
Good luck
This is a good reason to do your research before purchasing or signing a contract.
Good luck
Posted by geophil1 on 2010-04-15:
We want to thank you for such a wonderful moving experience! Our family has moved several times over the last few years and has experienced the typical horror stories. However, our experience with you was a pleasure. Your office staff and moving crew were all very professional but the most amazing aspect of your service was how quickly the moving crew worked to try to get us moved. We know they, and you, get paid by hour and yet they hustled the entire 8 hours it took to move our belongings. We will continue to recommend you to everyone we know!
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
First Choice Moving and Storage:
Overall Rating: