Office Depot Inc Complaint - Poor quality; poor construction
CHATTANOOGA, TENNESSEE -- I purchased this desk and hutch because it was advertised as solid wood and wood veneers - I wrongly assumed that the finish veneers were applied over other solid wood. No, it is composite - the only things that are solid wood are the desktop and legs.
The finish is beat up & chipped.
The drawer slides which came installed were applied backwards (unless you want your drawers to open away from you). One of the drawer slides was damaged & ball bearings were missing - metal was so twisted we had to go to a major home store and buy new drawer slides.
The dowels (an irregular size, not a standard 1/4" or 1/2" - so Asian-made, no doubt) which are used to attach the desktop to the main frame were too small for the holes, so others had to be purchased and whittled down in order to fit.
Would I buy it again? No. Would I recommend it? No. Does the 5-year warranty help? No, because you have to take it all apart again in order to return the damaged pieces.
I bought this on sale (original price $899.99 - although their website today, 12/15/07, lists the original price as 599.99). Should've just gone to a furniture store and bought something. Oh, and this was supposed to have been "easy assembly." Again, not.
Though advertised as Office Depot being the brand/manufacturer, Sauder is listed on the "easy assembly instructions."
Now I know why Office Depot doesn't allow customers to leave reviews as is done on the Staples' site.