1and1 Informative - Termination of account within 30 days, continue to bill my credit card
ILLINOIS -- 1and1's deceptive business practices should and will be submitted to the Attorney General Office in PA.
I enrolled in Hosted Exchange. 1and1 tech support is awful. After tech support could not get my exchange account operational within 7 days, I decided to terminate my account. I sent and email and called 1and1 after my credit card was charged and explained why I cancelled my account. They said they never received a call or received a termination request from me. I sent 1and1 the email once again. They said they would credit my credit card. I never received a credit. I called my credit card company and refused to pay 1and1 fee's. So far, this incident has happened 3 billing cycles. 1and1 bills for 3 months in advance.
After I received my last statement, I sent firstname.lastname@example.org a request to terminate my account and remove my credit card information from their billing system. I asked for a confirmation that my request be honored. I notified 1and1 that if I do not receive a confirmation by a certain date -- allowing aample time to comply, that I would file a complaint with the Attorney Generals Office.
As of writing this review, 1and1 has not complied.